Returns

Returns Procedure

We accept returns for up to 14 days should you decide you do not want your item & it must be returned unused, fitted or unopened in any original packaging. We must be informed of damaged items immediately. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well & send it back recorded delivery. Please keep any proof of postage.

Before attempting to send anything back, please call us first and we’ll arrange everything with you.

Covid19 stock update

Due to the current situation, everybody is facing delays in supply chains. The next available shipment to be imported is due in mid to late November and is the last of the year. 

Due to the increased demand and short supply, this shipment is already selling out fast! We’ve updated our website to reflect this. 

If you wanted a bike for Christmas, it would need to be paid in FULL, which would be refundable if anything changed. 

Back Order = It’s still available in the November shipment

Out Of Stock = Sold out in November shipment

In Stock = We could have it ready in 7 days for delivery to you. 

 

Please Note : We’re a build to order business, we do not hold stock and we’re not open to the public.